Refund & Return Policy.

Policy Overview

At Synthera Peptides, we aim to provide a clear and dependable ordering experience. If there is a problem with your order, we encourage you to contact us as soon as possible so the circumstances can be reviewed.

Return, replacement, cancellation, and refund requests are subject to this policy, the condition of the products, the status of the order, and any applicable legal requirements.

Return Eligibility

Where returns are accepted, eligibility may depend on the type of product, its condition, the reason for the request, and whether the item has been opened, altered, used, damaged after delivery, or otherwise made unsuitable for resale.

A return request does not automatically mean that a return or refund will be approved. Requests may be reviewed individually before instructions are provided.

Items considered for return should generally be:

• In their original condition.
• Unopened and unused, where applicable.
• In the original packaging.
• Accompanied by sufficient order information.
• Returned only after receiving instructions or authorization from Synthera support.

Non-Returnable Items

Certain products may not be eligible for return because of their nature, condition, handling requirements, or other applicable restrictions.

Unless otherwise required by applicable law, items may be considered ineligible for return if they have been:

• Opened, used, or altered after delivery.
• Damaged after being received by the customer.
• Stored or handled in a manner that may affect their condition.
• Returned without authorization.
• Purchased under circumstances specifically identified as final sale or otherwise non-returnable.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, appears defective, or contains an item different from what you ordered, contact Synthera support promptly after discovering the issue.

To help us review the request efficiently, you may be asked to provide:

After the issue is reviewed, we may provide an appropriate resolution based on the circumstances and applicable policy or legal requirements.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We cannot guarantee that a cancellation request can be completed once an order has entered processing, fulfillment, or shipment.

If an order can no longer be cancelled, any available options will depend on the circumstances and the terms of this policy.

Refunds

If a refund is approved, it will generally be processed through an available method appropriate to the original transaction or as otherwise agreed or required.

Once a refund has been processed, the time required for the funds to appear may depend on the payment provider, bank, card issuer, or other financial institution involved in the transaction.

Refund eligibility is determined according to the circumstances of the order, this policy, and applicable law.

Shipping & Delivery Issues

Delivery times may vary depending on destination, carrier operations, order volume, weather, holidays, and other circumstances outside the store's direct control.

If tracking indicates an unusual delay, or if you believe there is an issue with your delivery, contact us with your order number and relevant tracking information so the matter can be reviewed.

Please ensure that the shipping information entered at checkout is complete and accurate. Requests involving incorrect addresses, unsuccessful delivery attempts, returned shipments, or carrier-related issues may require additional review.

How to Request Support

If you have a return, refund, damaged-order, or cancellation request, contact Synthera Peptides and provide enough information for the order to be identified and reviewed.